| 1. Main services / transactions | |||||||
| 2. Service Standards | |||||||
| 3. GRIEVANCE REDRESS MECHANISM | |||||||
| 1.Main services / transactions | |||||||
Service Transaction | Responsible Officer (Designation) | Phone No. | Process | Document Required | |||
MARKETING | 1 | Sales | Smt. Mamta Sharma,SM (Mktg. Dev) | This e-mail address is being protected from spambots. You need JavaScript enabled to view it | 011-26525401 |
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a | Providing authentic Tribal products to customers | -do- | -do- | -do- | 1. Sourcing from authenticated tribal sources. |
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2. Promoting Tribal craft Mark | |||||||
b | Ensuring quality of products | -do- | -do- | -do- | 1. Follow established market standards and standardized specifications for different products. |
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c | Providing good shopping experience to customers | -do- | -do- | -do- | Interior designing of the showroom |
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Visual Merchandising of stock | |||||||
d | Establishing infrastructure for creating marketing opportunities for tribal products | -do- | -do- | -do- | 1. Establishing new outlets at different places |
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2. Organizing and participating in domestic and international exhibitions | |||||||
2 | Sourcing: | -do- | -do- | -do- |
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a | Empanelment of tribal artisans | -do- | -do- | -do- | Identification/Selection/Verification of suppliers as per guidelines for empanelment | Certificate of scheduled Tribe | |
b | Purchase | -do- | -do- | -do- | Purchase /Receipt of samples |
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Assessment of marketability based on Market feedback of samples at the outlets | |||||||
Finalization of purchase and sale price | |||||||
Placing purchase order | |||||||
c | Payment for the items purchased | -do- | -do- | -do- | Receipt of stocks | Acknowledgement of stock | |
d | Revision in price | -do- | -do- | -do- | Proposal from supplier with justification |
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Assessment of the justification by RO and the committee at HO | |||||||
MFP | 3 | MFP Marketing Development Activity & Skill Up gradation of MFP Gatherers | Sh. Amit Bhatnagar Dy. Gen. Manager, | This e-mail address is being protected from spambots. You need JavaScript enabled to view it | 011-26517036 | Examination of the proposal & approvals |
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| Execution of MOU & transfer of through Regional Offices | Copy of MOU & Action Plan | ||
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| Monitoring of the projects | Physical & financial progress | ||
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| Release of further funds | on receipt of utilization of earlier & satisfactory progress of the project | ||
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| Evaluation of the project(Internal /external agencies) |
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H&IG | 4 | Training, Capacity building and Skill Up gradation of tribal artisans to enhance their income | Sh. S.K.Mishra | This e-mail address is being protected from spambots. You need JavaScript enabled to view it | 011-26569014 | · Selection & verification of places, crafts & artisans. |
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Senior Manager | · Mobilization of the artisans for training. | ||||||
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| · Identification of training Implementing Agencies (IA) & verifying their credentials. |
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· Assessment of the ability of IA and award to undertake the assignment. | |||||||
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| · Receipt of training proposal |
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· Processing of proposal | |||||||
· Seeking amendment/clarification for shortcomings in the proposal. | |||||||
· Sanctioning the proposal | |||||||
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| Release of funds |
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| · Completion of the training |
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· Maintenance of records as per the norms mentioned in the guidelines. | |||||||
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| · Preparation & submission of DR as per the guide-lines. |
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· Preparation & submission of UC to HO. | |||||||
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| · Classification of Samples |
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· Costing of the samples | |||||||
· Dispatch of the samples to HO | |||||||
Feedback of test marketing | |||||||
R&D | 5 | Research on value addition & testing of commodities |
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| 011-26517036 | Testing of samples & issue of report | Sample |
R&D |
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| Invitation of proposals from reputed institutions and universities on value addition of selected MFP commodities & their examination & selection | Detailed proposal complete in all respect in given formats | |
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| Execution of MOU & release of funds | Copy of MOU & Action Plan | ||
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| Monitoring of projects | Quarterly/half yearly through a committee of technical experts | ||
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| Release of further funds | Based on performance & receipt of utilization certificate & other document | ||
| Final Report | ||||||
| 2.Service Standards | |||||||
S.No. | Standard Transaction |
| Service Standard | Unit | |||
MARKETING | 1 | Sales |
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a | Providing authentic Tribal products to customers | Customer feedback | Continous process | NA |
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b | Ensuring quality of products | Follow established market standard such as FPO, AGMARK, ISI, PFA. Use of natural raw material | Continous process | -do- |
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c | Providing good shopping experience to customers | Use of professional advise | Continous process | -do- |
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d | Establishing infrastructure for creating marketing opportunities for tribal products | -do- | 120 days from the date of finalisation of site | days |
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2 | Sourcing: |
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a | Empanelment of tribal artisans | -do- |
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b | Purchase |
| 60 days from the date of receipt of samples |
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c | Payment for the items purchased |
| Within 30 days of receipt of stock | days |
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d | Revision in price |
| Within 45 days of receipt of proposal at RO | days |
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MFP | 3 | MFP Marketing Development Activity & Skill Up gradation of MFP Gatherers | Time |
| days |
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| Examination of the proposal / approval | -do- | 30 (From date of receipt of proposal) | days |
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| Execution of MOU &transfer of 1st installment funds | -do- | 15-20 (From date of execution of MoU) | days |
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| Monitoring of the projects | -do- | Concurrent | days |
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MFP |
| Release of further funds | -do- | 15-20 (From Date of receipt of U.C. & Completed Documents) | days |
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| Evaluation of the project(Internal /external agencies) | -do- | Concurrent / on completion | days |
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H&IG | 4 | Training, Capacity building and Skill Upgradation of tribal artisans to enhance their income | Training with different components as per the time slots indicated |
| 45 days from the date of identification. |
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| Selection of training Implementing Agencies (IA). | 30 days from the date of identification of I.A. |
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| Receipt of training proposal, Processing & sanctioning | 30 days from receipt of the proposal. |
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| Release of funds | 7 days from the date of sanctioning of proposal |
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| Mid-term appraisal of training | 45 days from the commence-ment of the training |
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| Completion of the training | 100 days from the commence-ment of the training. |
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| Preparation and submission of Documentation Report & Utilisation Certificate to HO. |
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| Classification, costing & despatch of Samples to Head Office. | 45 days from the date of completion of training |
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| Feedback of test marketing | 90 days from the date of delivery of the samples to Tribes India, 9 Mahadev Road, New Delhi |
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R&D | 5 | Research on value addition & testing of commodities | Time |
| days |
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Testing of samples & issue of report | |||||||
R&D |
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| -do- | 15 ( From Date of Receipt of Samples) | days |
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| Invitation of proposals from reputed institutions and universities on value addition of selected MFP commodities & their examination & selection | -do- |
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| Execution of MOU & release of Ist installment | -do- | 30 ( From date of execution of MoU) | days |
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| Release of further funds | -do- | 30 ( From Date of receipt of U.C. & completed Document) | days |
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| Final Report | -do- | As per MoU | days |
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| 3.GRIEVANCE REDRESS MECHANISM | |||||||
S.No. | Name of the Public Grievance Officer | Landline | Mobile Number | ||||
| 1 | Shri R.S. Meena, Executive Director, TRIFED | 011-26522652 |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it | 9868100042 | |||
Citizen's Charter

