1.
Contact Channels
We offer multiple ways
to reach our support team:
· Email: tribesindia@gmail.com (Response
within 24–48 hours)
· Phone: [+91-995-8453-908]
(Mon–Fri, 9:30 AM–6 PM IST)
· Live
Chat: Available on the website during business hours.
· Social
Media: DM us on Facebook/Instagram (@TribesIndiaOfficial).
2.
Order Support
· Order
Tracking: Use the "Track Order" link in your confirmation
email or log in to your account.
· Cancellations: Request
within 24 hours of placement via email/phone.
· Modifications: Contact
support immediately for changes (pre-shipment only).
3.
Shipping & Delivery
· Timelines: 3–7
business days (India); remote areas may take longer.
· Delays: Contact
us if your order is delayed beyond 7 days.
· Undelivered
Packages: We’ll reship or refund after investigation.
4.
Returns & Refunds
· Eligibility: Unused/unopened
items within 7 days of delivery.
· Process: Email
support with order number, product images, and reason.
· Refunds: Processed
within 5–7 business days post-return approval.
· Non-Returnable
Items: Food & Natural products (unless defective).
5.
Technical Assistance
· Account
Issues: Password reset, login problems, or profile updates.
· Website
Errors: Report broken links/payment failures via email/chat.
· Mobile/Desktop
Compatibility: Specify your device/browser when contacting us.
6.
Product Queries
· Authenticity: All
products are sourced directly from tribal artisans.
· Damaged/Defective
Items: Email images within 48 hours for
replacement.
· Sizing/Details: Check
product descriptions or ask support for clarifications.
7.
Feedback & Complaints
· Escalations: Unresolved
issues? Email tribesindia@gmail.com.
· Suggestions: Share
ideas via our "Contact Us" form.
8.
Policy Updates
We may revise this
policy periodically. Check the "Support" page for the latest version.
