FAQs
Orders & Payments
Browse products, add items to your cart, and proceed to checkout. Enter shipping/payment details to confirm. You’ll receive an order confirmation email.
We accept credit/debit cards, UPI, Net Banking, and wallets (PhonePe, Paytm). Cash on Delivery (COD) may be available for select locations.
Yes! We use SSL encryption and PCI-compliant payment gateways for secure transactions.
Shipping & Delivery
Standard delivery takes 3–7 business days. Remote areas may take longer. Track your order via the link in your confirmation email.
Yes, we can ship internationally.
Log in to your account or use the order tracking link sent to your email.
Returns & Refunds
Unused/unopened products can be returned within 7 days of delivery. Refunds are processed within 5–7 business days after return approval.
Email tribesindia@gmail.com with your order number and reason for return. We’ll guide you through the process.
Yes. Food & Naturals Products marked "Non-Returnable" cannot be returned unless damaged/defective.
Cancellations
Yes! Cancel within 24 hours of placing the order via your account or by contacting support. Post-shipping, cancellations aren’t possible.
No charges if canceled within 24 hours. Post-shipping, standard return policies apply.
Product & Quality
Yes! Tribes India sources authentic, handcrafted products directly from tribal communities.
Email us images of the damaged product within 48 hours of delivery for a replacement/refund.
Account & Technical Issues
Click "Forgot Password" on the login page. A reset link will be sent to your registered email.
Contact Support
Call us at +91-995-8453-908 or email tribesindia@gmail.com Response time: 24–48 hours.
Yes! Visit our store locator for addresses across India.
